For many of our customers, their storage is critical to the performance of their organisation. For this reason, we have designed our Health Check service to ensure that the storage and the components it is attached to are in the healthiest state practicable. Our Health Check works in the following way:
The first phase of the Health Check focuses on data gathering. This phase is either performed remotely or on-site. Configuration and event logs for storage processors, switches and connected hosts will be collected for review.
2. Performance Analysis
The second phase of the Health Check identifies current or potential issues in the environment as well as opportunities for reliability improvement. This phase is performed remotely. Error counters are reviewed to determine components that are degrading in performance and liable to fail. Logs are scrutinised to look for potential configuration problems and array-related events that affect the performance. Revisions of firmware and software components are examined to see whether they are up to the latest allowable level. A Statement of Proposed Works is presented to the customer recommending an action plan for execution in phase 3.
3. Improvement Delivery
In the final phase, Servnet engineers install any required updates and perform re-configurations as per the recommendations presented in the Performance Analysis stage.