Hardware Break-Fix

HARDWARE MAINTENANCE SUPPORT

Protect your global mission-critical, non-critical and disaster recovery IT assets while getting the most out of your OPEX and CAPEX using Servnet’s adaptive hardware maintenance & support services.

IT leaders know they can’t afford even a moment of unplanned downtime. The expectations, once for four-nines uptime, have expanded to six-nines in many cases, and the cost of outages has spread to over $300,000 per hour, according to Gartner.

Servnet offers data centre hardware maintenance with ParkView™ proactive remote monitoring and predictive support which delivers insight into the pre-downtime signs of hardware-related failures. If a fault is detected, ParkView™ instantly self-creates a ticket

Why Servnet?

  • Global supply chain means your equipment is covered everywhere (141+ countries)
  • More informed alerts and 31% faster incident resolution with ParkView™
  • Over 97% first-time fix rate – and climbing
  • More efficient, optimized data center
  • Unmatched Service and Value
  • Your single source for hardware support across a wide range of OEM’s
  • Flexible & Bespoke SLA’s
  • 24/7 Support Center
  • 24/7 Triage/analysis via ParkView™
  • 24/7 Client services & Level 3 backline support
  • Save 50% vs OEM maintenance – GUARANTEED
  • 160+ Service Locations
  • 350’000+ available parts
  • Direct engineer access in under 4 hours

PROACTIVE MONITORING

ParkView™ is a revolutionary remote service that can be fully integrated with our maintenance plans. ParkView™ proactively identifies hardware faults 24/7 and significantly improves the speed and accuracy of problem resolution.

If you’re looking to maximise uptime, ParkView™ is a game changer with plenty of upside.

  • Extremely Secure – We set up security features based on each customer’s individual security requirements, and we ensure that non-public data is never accessed or transmitted
  • Non-disruptive – Automated detection and ticket creation enables your IT staff to focus on other data centre priorities
  • Fully Supported – ParkView™ supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies
  • Easy Implementation – ParkView™ is packaged as a value-added service for supported storage systems and includes a consultative implementation with your IT staff
  • Full Visibility – Customers will have both online and mobile access to data centre hardware status, events and inventories
  • Proactive Fault Detection – ParkView™ proactively identifies faults 24/7 without the need for customer action of any kind
  • Faster Response and Resolution Times – Once a fault is detected, ParkView™ instantly self-creates a ticket for immediate repairs
  • Accurate Part Identification – Each generated ticket includes machine type, asset serial number, part number and fault description
  • Faster First-Time Fixes – More informed alerts result in better-prepared responses and a greater percentage of first-time fixes

GLOBAL SERVICE AND SUPPORT

Servnet offers global service and support for data centre server equipment for OEMs like Dell, IBM and HPE. With expertise in both x86 and UNIX environments, you will receive the attention you need to keep your server equipment up and running. Along with server support, Park Place can also provide assistance with basic and enhanced OS support for select operating systems.

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with server hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

STORAGE MAINTENANCE SUPPORT

Servnet offers global service and support for data centre storage equipment for OEMs like Dell EMC, Hitachi, NetApp and HPE. Your equipment’s uptime is our top priority, that is why we offer flexible service level agreements to meet your organization’s needs as well as a live, domestic call center available 24 hours a day, 7 days a week.

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

NETWORK MAINTENANCE SUPPORT

Whether it’s your wireless access point, fiber channel switch, or network director that has reached the end of its initial warranty, Servnet provides world-class support and maintenance for OEMs like Cisco, Brocade and HPE.

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your network hardware is located.


REQUEST PRICING

If you require pricing please contact us via email or form submission. 

CALL US

If you require urgent pricing or advice, please feel free to call us.