engineer after completing hardware maintenance and breakfix

Hardware Maintenance & Support

Protect your global mission-critical, non-critical and disaster recovery IT assets while getting the most out of your OPEX and CAPEX using Servnet’s adaptive hardware maintenance & support services.

IT leaders know they can’t afford even a moment of unplanned downtime. The expectations, once for four-nines uptime, have expanded to six-nines in many cases, and the cost of outages has spread to over $300,000 per hour, according to Gartner.

Servnet offers data centre hardware maintenance with ParkView™ proactive remote monitoring and predictive support, which delivers insight into the pre-downtime signs of hardware-related failures. If a fault is detected, ParkView™ instantly self-creates a ticket.

Why Choose Servnet

  • Global supply chain means your equipment is covered everywhere (141+ countries)
  • More informed alerts and 31% faster incident resolution with ParkView™
  • Over 97% first-time fix rate – and climbing
  • More efficient, optimized data center
  • Your single source for hardware support across a wide range of OEM’s
  • Flexible & Bespoke SLA’s
  • 24/7 Support Center
  • 24/7 Triage/analysis via ParkView™
  • 24/7 Client services & Level 3 backline support
  • Save 50% vs OEM maintenance – GUARANTEED
  • 160+ Service Locations
  • 350’000+ available parts
  • Direct engineer access in under 4 hours
engineer performing hardware maintenance
hardware maintenance and breakfix engineer

Proactive Monitoring

ParkView™ is a revolutionary remote service that can be fully integrated with our maintenance plans. ParkView™ proactively identifies hardware faults 24/7 and significantly improves the speed and accuracy of problem resolution.

If you’re looking to maximise uptime, ParkView™ is a game changer with plenty of upside.

  • Extremely Secure – We set up security features based on each customer’s security requirements, and we ensure that non-public data is never accessed or transmitted.
  • Non-disruptive – Automated detection and ticket creation enables your IT staff to focus on other data centre priorities
  • Fully Supported – ParkView™ supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.