Independent hardware maintenance for the UK's most demanding IT environments. Third-party maintenance, reactive break-fix, end-of-life hardware coverage and on-site field services — all from a single provider trusted since 2003.
From planned third-party maintenance contracts to emergency break-fix, Servnet covers every scenario across your entire hardware estate.
Replace expensive OEM support contracts with independent third-party maintenance. Identical or better SLAs, certified spare parts, and savings of up to 40% on Dell, HPE, Cisco, NetApp and more.
When hardware fails, every minute counts. Our UK-wide field service network provides same-day, 4-hour and next-business-day response for servers, storage, networking and UPS equipment.
Don't let an OEM end-of-service-life date force a costly refresh. Servnet supports hardware years beyond vendor EOL — maintaining Dell PowerEdge, HPE ProLiant, Cisco UCS and more.
Consolidate fragmented OEM contracts into a single Servnet agreement covering your entire mixed-vendor estate — Dell, HPE, Cisco, Fortinet, NetApp, Lenovo and 20+ more brands.
Certified engineers dispatched to your data centre or server room across the UK. Racking, cabling, hardware swap-out, smart-hands and full data centre engineering services.
See how independent UK-native support compares to OEM contracts and global firms like Park Place Technologies.
| Feature | Servnet ✓ | OEM Direct | Global TPM Firm |
|---|---|---|---|
| Cost vs OEM list price | Up to 40% less | Full list price | 30–40% less (US-led) |
| UK-native support team | Yes — Surrey HQ | Varies by vendor | Global, US headquarters |
| Multi-vendor single contract | Yes — 26+ brands | One vendor only | Yes |
| End-of-life hardware support | Yes — all major EOL | No — EOL = no support | Yes |
| Response SLA flexibility | NBD · 4hr · Same-day | Fixed tiers only | NBD · 4hr |
| Dedicated account manager | Yes — named contact | Call centre only | Account team |
| On-site field service | UK-wide partner network | Partner-dependent | Global |
Sources: Gartner IT Infrastructure & Operations Research; IDC Cost of Downtime Study
From initial audit to live contract coverage in as little as two weeks.
We survey your hardware inventory — make, model, serial number, current support status, and OEM contract expiry dates. Completed remotely in 1–2 days via our secure asset discovery tool at no charge.
You receive a full like-for-like comparison: your current OEM costs vs Servnet pricing, recommended SLA tiers per device, and a projected 3-year saving. Fully itemised, no obligation.
Our onboarding team manages the switch — notifying existing vendors, mapping assets to your new Servnet agreement, and ensuring zero coverage gap. Typical go-live in 5–10 business days.
A named UK account manager owns your relationship. Quarterly reviews, proactive renewal planning, and a single point of escalation for any support issues across your entire estate.
Headquartered in Surrey since 2003. Your account manager, service desk and escalation contacts are all UK-based. Field services are delivered through our vetted UK service partner network — no overseas call centres, no overnight ticket queues.
One Servnet agreement replaces multiple fragmented OEM contracts. Unified billing, one renewal date, one point of contact for 26+ hardware brands.
We maintain a UK spare-parts inventory for all supported platforms, including EOL hardware. Parts are sourced from certified channels and tested before dispatch.
SLAs are contractually guaranteed — not best-effort targets. Choose Next Business Day, 4-Hour or Same-Day response based on your criticality profile.
Organisations switching from OEM to Servnet third-party maintenance typically reduce their annual hardware support spend by 30–40% on a like-for-like basis.
Our onboarding team handles the contract transition from your existing OEM or TPM provider — asset auditing, inventory mapping and go-live in as little as 2 weeks.
Hardware maintenance covers scheduled, proactive servicing and monitoring of IT equipment to prevent failures. Break-fix support is reactive: when a hardware fault occurs, engineers diagnose and repair or replace the faulty component. Servnet provides both services under a single contract.
Most organisations save between 30% and 40% on like-for-like support when switching from OEM contracts (such as Dell ProSupport, HPE Pointnext or Cisco SNTC) to third-party maintenance with Servnet. Savings are typically higher for larger estates and end-of-life hardware.
Servnet supports 26+ major hardware and software brands including Dell, HPE, Cisco, Fortinet, NetApp, Lenovo, IBM, Fujitsu, Arista, Nutanix, Juniper, Palo Alto, Check Point, F5, Brocade, Extreme Networks, Hitachi Vantara, Riverbed, Nvidia, Veritas and more. All brands are covered under a single unified contract.
Yes. One of our core service strengths is supporting hardware past its OEM end-of-service-life date. We maintain a UK spare-parts inventory and certified engineering expertise for Dell PowerEdge 12G/13G, HPE ProLiant Gen9/Gen10, Cisco UCS and many other EOL platforms — so you refresh on your timeline, not the vendor's.
Servnet offers three response tiers: Next Business Day (NBD), 4-Hour on-site response, and Same-Day emergency dispatch. The appropriate SLA is agreed at contract stage based on your criticality requirements and geographic location across the UK.
For most organisations, the transition from signing an agreement to live Servnet coverage takes 5–10 business days. We handle the entire process — asset auditing, vendor notifications and contract mapping — so your team experiences no disruption and zero coverage gaps during the switch.
Yes. This is one of the primary reasons UK organisations choose Servnet. A single Servnet agreement can cover Dell, HPE, Cisco, Lenovo, IBM, Fujitsu, Fortinet, NetApp, Arista, Juniper, Check Point, F5, Brocade, Extreme Networks and 10+ more brands — replacing multiple fragmented OEM contracts with one invoice, one renewal date and one support line.
Servnet focuses on enterprise servers, storage, networking and security hardware matching the vendor matrix we cover. For UPS and power infrastructure queries, speak to your account manager who can advise on the best approach for your estate.
Talk to a Servnet specialist about a maintenance contract tailored to your estate. Free audit, transparent pricing, no lock-in.
