Protect your global mission-critical, non-critical and disaster recovery IT assets while getting the most out of your OPEX and CAPEX using Servnet’s adaptive hardware maintenance & break-fix support services.
IT leaders know they can’t afford even a moment of unplanned downtime. The expectations, once for four-nines uptime, have expanded to six-nines in many cases, and the cost of outages has spread to over $300,000 per hour, according to Gartner.
Servnet offers data centre hardware maintenance with ParkView™ proactive remote monitoring and predictive support, which delivers insight into the pre-downtime signs of hardware-related failures. If a fault is detected, ParkView™ instantly self-creates a ticket.
Our Break-Fix maintenance services are multi-vendor, and any hardware may be placed under a maintenance agreement ranging from 6 months to 5 years if desired. If a covered piece of hardware develops an issue, we will respond and fix it within the service level agreement. If an item isn’t covered, don’t panic; we’re here in case of an emergency, and engineers are available to be called in as needed on a time and materials basis.